Legal notice
Legal Notice
Last updated: June 2026
This Legal Notice governs access to and use of the website myglowen.store (the “Website”), operated under the trading name Glowen.
By accessing, browsing, or using this Website, you acknowledge that you have read and understood this Legal Notice. Your use of the Website is also subject to our Terms of Service, Privacy Policy, Shipping Policy, Return and Refund Policy, and Contact Information.
1. Website Owner and Operator
Trading name: Glowen
Website: https://myglowen.store
Email: myglowen@use.startmail.com
Telephone: +51 997 558 004
Business registration number (RUC): 10447978232
VAT number: Not applicable
2. Business Address
Av. Las Lomas Mz E Lt 5Barrio 3, Sector 2
Urb. Pachacamac
Villa El Salvador
Peru
3. Purpose of the Website
Glowen operates this Website to provide information about and sell physical beauty and wellness products, including a 2-in-1 lymphatic facial contour brush with Gua Sha, to customers worldwide.
The Website also provides access to customer support, product information, order processing, shipping details, return and refund procedures, privacy information, and other services related to purchases made through Glowen.
4. Ecommerce Platform
This Website is powered and hosted by Shopify. Shopify provides the ecommerce technology that enables us to display products, process orders, manage checkout, and provide related online store functionality.
Purchases made through this Website are transactions directly between the customer and Glowen. Shopify is not the seller of the products displayed on this Website.
5. Website Access and Acceptable Use
You may access and use the Website only for lawful, personal, and non-commercial purposes.
You must not:
- Use the Website for fraudulent, illegal, abusive, or malicious purposes;
- Attempt to gain unauthorized access to the Website, customer accounts, servers, systems, or databases;
- Introduce viruses, malware, harmful code, or other disruptive technology;
- Interfere with the security or proper operation of the Website;
- Copy, scrape, extract, reproduce, or commercially exploit Website content without prior written authorization;
- Use automated systems, bots, or artificial-intelligence agents to access or extract Website information without authorization; or
- Use the Website in a way that infringes the rights of Glowen, Shopify, another customer, or any third party.
We may restrict or suspend access to the Website where reasonably necessary to protect our customers, systems, legal rights, or business operations.
6. Intellectual Property
Unless otherwise stated, all content made available through the Website, including trademarks, trade names, logos, product names, text, photographs, illustrations, graphics, videos, audio, product descriptions, website design, and layout, is owned by or licensed to Glowen.
This content is protected by applicable copyright, trademark, and intellectual property laws.
You may view and use Website content for personal and non-commercial purposes only. You may not reproduce, distribute, modify, publish, sell, license, transmit, create derivative works from, or commercially use Website content without prior written authorization from Glowen or the relevant rights holder.
The Shopify name, logo, products, services, and related trademarks belong to Shopify or its licensors.
7. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, availability, and other information displayed on the Website are accurate.
However, colors, packaging, dimensions, design details, and appearance may vary slightly due to screen settings, photography, lighting, manufacturing updates, or other reasonable variations.
Product descriptions, prices, availability, packaging, and specifications may be updated where necessary.
Glowen products are intended for personal beauty and wellness use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.
Individual results may vary. If you have a medical condition, skin condition, recent cosmetic procedure, or concerns about using the product, please consult a qualified professional before use.
8. Website Availability
We aim to keep the Website available and operating correctly. However, uninterrupted or error-free access cannot be guaranteed.
We may temporarily restrict, suspend, update, or discontinue parts of the Website for maintenance, security, technical, legal, or operational reasons.
To the extent permitted by applicable law, Glowen is not responsible for temporary interruptions caused by maintenance, internet failures, hosting providers, cybersecurity incidents, third-party services, or events outside our reasonable control.
9. External Links
The Website may contain links to third-party websites, services, applications, payment providers, social media platforms, or other external resources.
These links are provided for convenience or functionality. Glowen does not control and is not responsible for the availability, accuracy, security, content, policies, products, or services of third-party websites.
Accessing an external website is at your own discretion. You should review the terms and privacy policies of the relevant third party before using its services or providing personal information.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Glowen will not be responsible for indirect, incidental, special, punitive, or consequential losses resulting from access to or use of the Website.
Nothing in this Legal Notice excludes or limits liability that cannot lawfully be excluded, including applicable liability for fraud, intentional misconduct, or mandatory consumer guarantees.
11. Consumer Rights
Nothing in this Legal Notice, our Terms of Service, or our other policies is intended to exclude, restrict, or modify any consumer right, statutory guarantee, or remedy that cannot legally be excluded under the laws applicable to the customer.
Customers can review our policies using the following links:
12. Complaints and Customer Support
Questions, complaints, or requests concerning a product, order, delivery, return, refund, or use of the Website may be submitted to:
Email: myglowen@use.startmail.com
Telephone: +51 997 558 004
When contacting us about an existing order, please include your name, order number, and a clear description of the issue.
13. Complaints Book
Where required by applicable law, customers may submit a formal complaint or claim through our available customer support channels or through a Virtual Complaints Book if provided on the Website.
For formal complaints, please contact us at:
14. Governing Law
This Legal Notice is governed by the laws of the Republic of Peru, without prejudice to any mandatory consumer protection rights that may apply in the customer’s country or region.
Subject to mandatory consumer protection laws, disputes concerning this Website will be submitted to the competent authorities or courts of Lima, Peru.
15. Changes to This Legal Notice
We may update this Legal Notice to reflect changes to our Website, business operations, legal obligations, or services.
The latest version will be published on this page with its updated effective date. Continued use of the Website after an updated version becomes effective constitutes acceptance of the revised notice to the extent permitted by law.
16. Contact Information
For questions regarding this Legal Notice, please contact:
Glowen
Website: myglowen.store
Email: myglowen@use.startmail.com
Telephone: +51 997 558 004
Address: Av. Las Lomas Mz E Lt 5, Barrio 3, Sector 2, Urb. Pachacamac, Villa El Salvador, Peru
Business registration number (RUC): 10447978232