Shipping policy

🚚 Shipping Policy

Thank you for shopping with Glowen. We are committed to delivering your order safely and as efficiently as possible. Please review our shipping policy below.

🌍 Worldwide Shipping

We proudly ship to customers worldwide.

If your country is unavailable during checkout, please contact our customer support team at myglowen@use.startmail.com, and we will do our best to assist you.

📦 Order Processing Time

All orders are processed within 4 business days after payment has been successfully received.

Processing includes order verification, quality inspection, packaging, and shipment preparation.

Please note that processing times may be slightly longer during holidays, promotional events, or periods of exceptionally high order volume.

✈️ Shipping Time

Once your order has been shipped, the estimated delivery time is approximately 12 business days.

The total estimated delivery time is approximately 16 business days from the date of purchase, including processing and shipping.

Please note that delivery times are estimates and are not guaranteed.

📍 Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor your shipment until delivery.

🏠 Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete shipping address is provided, delivery delays or failed deliveries may occur.

If you notice an error in your shipping information, please contact us immediately at myglowen@use.startmail.com. While we will do our best to assist you, we cannot guarantee address changes once an order has entered processing or has been shipped.

🌎 Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

These charges are determined by local customs authorities and are the sole responsibility of the customer.

Glowen has no control over these charges and cannot predict their amount.

🚚 Shipping Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Customs inspections
  • Weather conditions
  • Transportation disruptions
  • Public holidays
  • Carrier delays
  • High shipping volumes

We appreciate your patience and understanding in these situations.

📦 Lost or Missing Packages

If your tracking information shows no movement for an extended period or your package appears to be lost, please contact us at myglowen@use.startmail.com.

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

📭 Undeliverable or Refused Shipments

If a package is returned because:

  • The shipping address provided was incorrect;
  • The package was refused by the recipient;
  • The package was not collected from the carrier;
  • Import duties or taxes were not paid where applicable;

the customer may be responsible for any return shipping costs, storage fees, or additional shipping charges required to resend the package.

📧 Contact Us

If you have any questions regarding shipping, please contact our support team:

Email: myglowen@use.startmail.com

We are always happy to help.