Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Glowen. The terms “we,” “us,” and “our” refer to Glowen. Glowen operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services.
The following terms and conditions, together with any policies referenced in this document (collectively, these “Terms of Service” or “Terms”), describe your rights and responsibilities when you access or use the Services.
Please read these Terms of Service carefully. They contain important information regarding your legal rights and cover matters including warranties, disclaimers, and limitations of liability.
By visiting, interacting with, purchasing from, or otherwise using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you must not access or use the Services.
Nothing in these Terms is intended to exclude, restrict, or modify any consumer right or remedy that cannot legally be excluded, restricted, or modified under the laws applicable to you.
SECTION 1 — ACCESS AND ACCOUNTS
By accepting these Terms of Service, you represent that you are at least the age of majority in your state, province, country, or jurisdiction of residence, or that you are the age of majority and have given your consent to allow any minor dependents under your supervision to use the Services on devices that you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing any product or service that we offer, you may be required to provide certain information, such as your email address, billing information, payment details, and shipping address.
You represent and warrant that all information you provide through our store is accurate, current, and complete, and that you have all necessary rights and authorizations to provide such information.
You are solely responsible for maintaining the security and confidentiality of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign, or license your account to another person.
SECTION 2 — OUR PRODUCTS
We have made reasonable efforts to display and describe our products and services as accurately as possible. However, product colors, shades, dimensions, packaging, and appearance may vary slightly from how they appear on your screen due to your device type, display settings, photography, lighting, manufacturing updates, or other factors.
Glowen sells physical beauty and wellness products, including a 2-in-1 lymphatic facial contour brush with Gua Sha designed for personal facial massage, contouring, and skincare routines.
Glowen products are intended for personal beauty and wellness use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.
Individual results may vary depending on skin type, frequency of use, technique, skincare routine, and other personal factors. We do not guarantee specific aesthetic, cosmetic, or wellness results.
Please use the product according to the instructions provided. Do not use the product on irritated, injured, infected, inflamed, sunburned, or highly sensitive skin. Stop using the product immediately if irritation, pain, discomfort, swelling, redness, or an unexpected reaction occurs.
If you have a medical condition, skin condition, recent cosmetic procedure, or any concern about whether this product is suitable for you, consult a qualified professional before use.
We do not guarantee that the appearance, performance, or quality of a product or service will meet every individual expectation or appear exactly as shown in our online store.
Product descriptions, specifications, packaging, availability, and pricing may be changed at any time without prior notice. We reserve the right to discontinue any product and to limit the quantities offered to any person, geographic region, or jurisdiction, subject to applicable law.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase the products included in that order. Glowen reserves the right to accept or reject an order for legitimate reasons, including product unavailability, suspected fraud, payment issues, pricing errors, delivery restrictions, or violations of these Terms.
Your order is not accepted until we confirm its acceptance. We must receive and process your payment before accepting and fulfilling the order.
Please review your order carefully before completing your purchase. Once an order has been accepted or entered processing, we may not be able to approve a cancellation, product change, or address change.
If we reject, modify, or cancel an order, we will attempt to notify you using the email address, billing address, shipping information, or telephone number supplied when the order was placed.
Returns, replacements, and refunds are governed by our Return and Refund Policy.
You represent that purchases made through the Services are primarily for personal or household use and not for unauthorized resale, commercial export, or fraudulent activity.
We may request additional information to verify an order, payment, identity, or delivery address. Failure to provide the requested information may result in the order being delayed or canceled.
SECTION 4 — PRICING AND BILLING
Prices, discounts, offers, and promotions are subject to change without prior notice. The price charged for a product will be the price displayed when the order is placed, as confirmed in the order confirmation email, except in cases of clear pricing or technical error.
Unless expressly stated otherwise, displayed prices may not include applicable taxes, shipping charges, handling fees, customs duties, import charges, or other governmental fees.
Prices displayed through our online store may differ from prices offered by third-party sellers, marketplaces, physical retailers, or other websites.
Promotions may be governed by separate terms and conditions. If the terms of a promotion conflict with these Terms, the specific promotional terms will apply to that promotion.
You agree to provide current, complete, and accurate purchase, billing, payment, and account information. You agree to promptly update your information, including your email address and payment details, so that we can complete transactions and contact you when necessary.
You represent and warrant that:
- The payment information you provide is true, correct, and complete.
- You are authorized to use the selected payment method.
- Your payment provider will honor the charges incurred.
- You will pay all authorized charges, including applicable shipping fees, handling charges, taxes, customs duties, and import fees.
All payments are subject to authorization and verification by the relevant payment provider. We are not responsible for a payment provider declining, delaying, or reversing a transaction.
SECTION 5 — SHIPPING AND DELIVERY
Order processing normally takes up to 4 business days. After processing, estimated shipping time is approximately 12 business days. The total estimated time from purchase to delivery is therefore approximately 16 business days.
Shipping and delivery dates are estimates and are not guaranteed. Delays may occur because of carriers, customs processing, public holidays, weather, transportation disruptions, high order volumes, incorrect addresses, or circumstances outside our reasonable control.
Shipping is governed by our Shipping Policy. Customers are responsible for providing a complete and accurate delivery address.
Risk of loss or damage will transfer in accordance with applicable law. Where consumer protection law requires Glowen to remain responsible until the order is delivered to you or a person designated by you, that mandatory legal rule will apply.
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.
SECTION 6 — INTELLECTUAL PROPERTY
The Services, including all trademarks, trade names, logos, text, product descriptions, photographs, graphics, illustrations, reviews, videos, audio, website designs, layouts, and arrangements, are owned by or licensed to Glowen and are protected by applicable copyright, trademark, and other intellectual property laws.
These Terms permit you to use the Services solely for personal and non-commercial purposes.
Without our prior written authorization, you may not reproduce, copy, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, sell, transmit, scrape, or commercially exploit any material contained in the Services.
Nothing in these Terms grants you any license or ownership right under any patent, trademark, copyright, trade secret, or other intellectual property belonging to Glowen, Shopify, or any third party, except for the limited right to access the Services in accordance with these Terms.
The names, logos, product names, designs, and slogans associated with Glowen are trademarks or protected commercial identifiers belonging to Glowen or its licensors. They may not be used without prior written authorization.
The Shopify name, logo, product names, service names, designs, and slogans are trademarks belonging to Shopify. Other names and marks appearing through the Services belong to their respective owners.
SECTION 7 — OPTIONAL TOOLS
As part of the Services, we may provide access to tools, applications, integrations, or services offered by third parties that we do not monitor, control, or manage.
You acknowledge and agree that access to these tools is provided “as is” and “as available,” without warranties, representations, endorsements, or conditions of any kind.
To the extent permitted by law, we will not be responsible for losses or damages arising from your use of optional third-party tools.
Your use of any optional third-party tool is at your own discretion and risk. You should review and agree to the terms and privacy practices under which the relevant third-party provider supplies the tool.
We may introduce additional features, tools, applications, or resources in the future. Such features will form part of the Services and will be governed by these Terms unless separate terms are provided.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain content, materials, embedded functionality, or links to websites operated by third parties.
We are not responsible for examining or evaluating the accuracy, availability, security, content, products, practices, or services of third-party websites.
If you leave our Services to access a third-party website or service, you do so at your own discretion and risk.
To the extent permitted by law, Glowen is not responsible for harm or damage related to your access to, purchase from, or use of third-party websites, products, services, resources, or content.
Please review the third party’s terms, privacy policies, and practices before completing a transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Glowen is powered by Shopify, which enables us to provide the Services. However, purchases and sales made through our store are transactions directly between you and Glowen.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of a transaction between you and Glowen, including any injury, damage, loss, claim, product issue, delivery issue, or dispute resulting from products or services purchased through our store.
To the extent permitted by applicable law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or relating to transactions conducted directly with Glowen.
SECTION 10 — PRIVACY POLICY
Personal information collected through the Services is governed by our Privacy Policy. Certain personal information may also be governed by Shopify’s privacy practices.
By using the Services, you acknowledge that you have reviewed our Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve its services.
Information submitted through the Services may be transmitted to Shopify and other service providers, including providers located outside your country of residence, where permitted and protected in accordance with applicable data protection law.
SECTION 11 — FEEDBACK, REVIEWS, AND SUBMISSIONS
If you submit, upload, publish, email, or otherwise transmit ideas, suggestions, feedback, reviews, photographs, videos, proposals, plans, or other content (“Feedback”), you grant Glowen a non-exclusive, worldwide, perpetual, transferable, sublicensable, and royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, display, and otherwise use that Feedback in any medium for lawful business purposes.
This may include using Feedback to operate, evaluate, improve, advertise, market, and promote the Services and our products.
You represent and warrant that:
- You own or have obtained all rights required to submit the Feedback.
- You have disclosed any compensation or incentive received in connection with it.
- Your Feedback complies with these Terms and applicable law.
Unless required by law, we are not obligated to keep Feedback confidential, pay compensation for it, publish it, or respond to it.
We may monitor, edit, reject, or remove Feedback that we reasonably determine is unlawful, offensive, threatening, defamatory, obscene, misleading, fraudulent, infringing, or otherwise objectionable.
Your Feedback must not violate any third-party right, including copyright, trademark, privacy, publicity, personality, or other personal or proprietary rights.
You must not use a false email address, impersonate another person, or misrepresent the origin or authenticity of Feedback. You remain solely responsible for the content and accuracy of your submissions.
SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS
Information available through the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, specifications, prices, promotions, availability, shipping charges, or delivery times.
We reserve the right to correct errors, update information, modify product details, or cancel an affected order at any time, including after an order has been submitted, subject to applicable law.
If an order is canceled after payment because of an error or product unavailability, the applicable amount will be refunded to the original payment method.
SECTION 13 — PROHIBITED USES
You may access and use the Services only for lawful purposes. You must not access or use the Services, directly or indirectly:
- For any unlawful, fraudulent, abusive, or malicious purpose.
- To violate any applicable local, national, federal, provincial, state, or international law or regulation.
- To infringe our intellectual property rights or those of another person.
- To harass, abuse, insult, harm, defame, intimidate, discriminate against, or threaten another person.
- To submit false, misleading, fraudulent, or deceptive information.
- To upload, download, transmit, or reuse material that violates these Terms.
- To transmit spam, chain letters, unsolicited advertising, or similar communications.
- To impersonate another person or entity.
- To interfere with another person’s use or enjoyment of the Services.
- To engage in conduct that may harm Glowen, Shopify, our customers, or our service providers.
You further agree not to:
- Upload or transmit viruses, malicious code, malware, or harmful technology.
- Reproduce, duplicate, copy, sell, resell, or commercially exploit any part of the Services without authorization.
- Collect, track, harvest, or misuse another person’s personal information.
- Engage in phishing, pharming, pretexting, scraping, crawling, or unauthorized automated data extraction.
- Use bots, spiders, artificial-intelligence agents, automated tools, or manual processes to access, copy, monitor, or extract information from the Services without authorization.
- Interfere with or circumvent security, authentication, rate-limiting, robot-exclusion, or access-control measures.
We may suspend, restrict, or terminate access to the Services if we reasonably determine that these Terms have been violated.
SECTION 14 — AUTOMATED AGENTS
This section applies when you use, permit, enable, or cause an automated or semi-automated software system to access, use, or interact with the Services.
For purposes of this section, an “Agent” means software or a service that performs autonomous or semi-autonomous actions on behalf of, or under the instructions of, a person or entity.
No Agent may access or interact with the Services in violation of these Terms, our technical restrictions, or any instruction requesting that the Agent cease or limit access.
We may use technical measures to limit, block, monitor, or control how Agents access or interact with the Services.
Agents must:
- Clearly identify automated requests and, where technically applicable, identify the Agent in the user-agent field.
- Not conceal the fact that access or interaction is automated.
- Not imitate human behavior for the purpose of evading detection.
- Not bypass CAPTCHA systems or other measures intended to distinguish humans from automated systems.
- Respond truthfully to requests intended to determine whether an interaction is automated.
- Not circumvent measures used to block, restrict, modify, or control automated access.
SECTION 15 — TERMINATION
We may suspend or terminate this agreement, an account, or access to all or part of the Services when reasonably necessary, including where these Terms have been violated, fraudulent activity is suspected, or continued access could cause harm or legal exposure.
You remain responsible for amounts lawfully incurred before termination.
The following provisions will survive termination to the extent applicable: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy, and any provisions that by their nature should survive termination.
SECTION 16 — DISCLAIMER OF WARRANTIES
Information presented through the Services is provided for general informational purposes. Although we make reasonable efforts to provide accurate information, we do not guarantee that all content will always be complete, current, or error-free.
Any reliance on information available through the Services is at your own discretion and risk.
Except as expressly stated by Glowen or required by applicable law, the Services and products offered through the Services are provided on an “as is” and “as available” basis, without representations, warranties, or conditions of any kind, whether express or implied.
To the maximum extent permitted by law, this includes implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee that access to the Services will always be uninterrupted, timely, secure, or free from technical errors.
Some jurisdictions do not permit the exclusion or limitation of certain implied warranties. In those jurisdictions, the exclusions above apply only to the extent legally permitted.
Nothing in this section excludes any statutory guarantee, warranty, or consumer right that cannot legally be excluded.
SECTION 17 — LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Glowen and our affiliates, partners, directors, officers, employees, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from or relating to the Services or products purchased through the Services.
This may include loss of profit, revenue, savings, data, goodwill, business opportunity, or replacement costs, whether based in contract, tort, negligence, strict liability, or another legal theory, even where the possibility of such loss has been advised.
Where permitted by law, our total aggregate liability arising from a particular purchase will not exceed the amount you paid to Glowen for the product giving rise to the claim.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, intentional misconduct, death or personal injury caused by negligence where such liability cannot be excluded, or any other liability that applicable law does not permit us to exclude or limit.
SECTION 18 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Glowen, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, damages, liabilities, and reasonable legal expenses arising from:
- Your material breach of these Terms or incorporated policies.
- Your violation of applicable law or a third party’s rights.
- Your unlawful, fraudulent, or unauthorized use of the Services.
We will provide reasonable notice of an indemnifiable claim. A delay in providing notice will not release you from your obligations unless the delay materially prejudices your ability to respond.
We may control the defense and settlement of the claim, but we will not agree to a settlement that imposes a non-monetary obligation on you without your reasonable consent.
SECTION 19 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.
The unenforceable portion will be treated as severed from these Terms, and the remaining provisions will continue in full force and effect.
SECTION 20 — WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce a right or provision under these Terms will not constitute a waiver of that right or provision.
These Terms, together with all policies and operating rules published through the Services, constitute the entire agreement between you and Glowen regarding your use of the Services.
They replace prior or contemporaneous agreements, communications, and proposals concerning the same subject matter, whether oral or written.
Any ambiguity in these Terms will not automatically be interpreted against the party that drafted them.
SECTION 21 — ASSIGNMENT
You may not delegate, transfer, or assign these Terms or any rights or obligations arising under them without our prior written consent.
Any attempted assignment made without the required consent may be invalid.
We may transfer or assign these Terms and our related rights and obligations as part of a restructuring, business transfer, merger, acquisition, sale of assets, or arrangement with a service provider, subject to applicable law.
SECTION 22 — GOVERNING LAW AND JURISDICTION
These Terms and any separate agreement through which we provide the Services are governed by the laws of the Republic of Peru, without regard to conflict-of-law principles.
Subject to applicable consumer protection law, disputes relating to these Terms or the Services will be submitted to the competent courts of Lima, Peru.
If mandatory consumer law in your country or region gives you the right to bring a claim in your local courts or receive the protection of local law, nothing in this section removes that right.
SECTION 23 — HEADINGS
The headings used in these Terms are included for convenience only and do not limit, modify, or otherwise affect the interpretation of any provision.
SECTION 24 — CHANGES TO THESE TERMS
You may review the most current version of these Terms of Service on this page at any time.
We reserve the right to update, modify, or replace any part of these Terms by publishing the revised version through our website.
Where required by applicable law, we will provide notice of material changes. Such changes will take effect on the date stated in the notice or, if no date is stated, when published.
Your continued use of the Services after an updated version becomes effective constitutes acceptance of the revised Terms, to the extent permitted by law.
SECTION 25 — CONTACT INFORMATION
Questions concerning these Terms of Service should be sent to:
Business name: Glowen
Website: myglowen.store
Email: myglowen@use.startmail.com
Business address: Av. Las Lomas Mz E Lt 5, Barrio 3, Sector 2, Urb. Pachacamac, Villa El Salvador, Peru
Telephone: +51 997 558 004
Business registration number (RUC): 10447978232
VAT number: Not applicable