Privacy policy

🔒 Privacy Policy

Last Updated: June 2026

At Glowen, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit myglowen.store, place an order, contact us, or interact with our online store.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Name
  • Email address
  • Phone number, if provided
  • Billing address
  • Shipping address
  • Payment information, processed securely through our payment providers
  • IP address
  • Browser type
  • Device information
  • Cookies and similar technologies
  • Order history
  • Customer support communications

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Process payments securely
  • Improve our website and customer experience
  • Detect and prevent fraudulent transactions
  • Comply with legal obligations
  • Respond to customer inquiries
  • Send promotional emails if you have opted in

3. Payment Information

We do not store your complete payment card information.

Payments are processed securely through trusted third-party payment providers that comply with applicable industry security standards.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and website functionality.

Cookies may help us:

  • Remember your preferences
  • Maintain your shopping cart
  • Analyze website traffic
  • Measure advertising performance
  • Improve website performance and functionality

You may disable cookies through your browser settings, although some parts of the website may not function properly.

5. Third-Party Services

We may share necessary information with trusted third-party service providers, including:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Email service providers
  • Analytics providers, such as Google Analytics
  • Advertising platforms, such as Meta, TikTok, or Google
  • Customer support tools

These providers only receive the information necessary to perform their services.

6. International Data Transfers

Because Glowen serves customers worldwide, your information may be processed in countries outside your country of residence.

We take reasonable measures to ensure your personal information remains protected regardless of where it is processed.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders
  • Provide customer support
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements
  • Prevent fraud or abuse

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Object to certain processing activities
  • Withdraw consent where applicable
  • Request a copy of your data
  • Opt out of certain marketing communications

To exercise any of these rights, please contact us using the information below.

9. Marketing Communications

If you subscribe to our email list or agree to receive marketing communications, we may send you promotional emails, product updates, or special offers.

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

10. Product and Wellness Disclaimer

Glowen products are intended for personal beauty and wellness use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

Please do not submit sensitive medical or health information through our website unless specifically requested for customer support purposes. If you voluntarily provide such information, we will use it only to respond to your request and provide customer support.

11. Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our website and checkout services are intended for adults who are legally able to make purchases.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us immediately so we can take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or business operations.

Any changes will be posted on this page together with the updated effective date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Glowen
Website: myglowen.store
Email: myglowen@use.startmail.com
Address: Av. Las Lomas Mz E Lt 5, Barrio 3, Sector 2, Urb. Pachacamac, Villa El Salvador – Peru
Phone: +51 997 558 004